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    Product reviews for Excalibur Dehydrator 9 Tray, 26hr timer , Black

    Existing reviews
    I'm one happy homesteader!!!
    Thank you.  Delivered and dehydrating full steam ahead.  I'm one happy homesteader!!! Your service is excellent.  I am most happy with the price. Awesome, awesome product!!!!
    It is going to be such a valuable addition to my homestead and herbal practice.
    Sharon, North-West Province
    Guest | 2024/06/03 12:23
    Was this review helpful? Yes No (0/0)
    Excalibur Dehydrator 9 Tray,26hr timer
    I've received my Excalibur. Busy filling the trays to dry my first batch of vegetables. I'm so excited!
    Thanks again for the excellent service. You don't get that often these days.
    AM, Polokwane
    Store Review | 2023/03/15 09:23
    Was this review helpful? Yes No (0/0)
    Excellent Service
    Enjoying my dried apple snack as I write this review😀

    Thanks for the excellent service!
    Guest | 2021/12/11 10:27
    Was this review helpful? Yes No (0/0)
    Excalibur Dehydrator 9 Tray, 26hr timer , Black
    Thanks. We received our parcel yesterday morning early. Much appreciated for the expedient service. It is already in working with dried onions for our salt and seasoning range.
    Thanks again and take care and be safe.
    Winnifred and Wendy
    Store Review | 2021/11/24 11:51
    Was this review helpful? Yes No (0/0)
    Service by Cheryl
    Wow, wow and wow again!   Cheryl gives new meaning to the term client service!  She has turned it into an art.
    Thank you so much for understanding my circumstances and honoring our agreement made in January.
    Guest | 2021/08/18 12:34
    Was this review helpful? Yes No (0/0)
    Excalibur Dehydrator 9 Tray, 26hr timer
    Had a problem with a unit, Cheryl sorted it out and a new unit was on it’s way the next day! Return of the faulty unit was also handled by Naturalwise without problems. Thank you Cheryl and Naturalwise for your excellent service!

    The Excalibur 9 Tray 26h analog dehydrator is very easy to operate and good quality. Dried fruit & vegetables with this dehydrator are high quality!

    Gerrie
    Gerrie | 2021/06/09 21:32
    Was this review helpful? Yes No (0/0)
    Great service , overpriced product
    The service by Cheryl at Natural wise and that of the courier was amazing.  I ordered and paid late on a Thursday afternoon and the next morning the Excalibur was delivered. Kudus to them both.
    I do however feel that the product is overpriced and does quite deliver on the hype.
    It looks nice and neat in black.  The mechanics and composition is very basic and does not warrant the price tag. R2000 or so yes, R7500 definitely not.  
    I experienced several challenges.
    If you do not regularly rotate the sheets, drying is not even. On moist goods not even then e.g. tomatoes.
    The holes in the sheets are too big and things like corn fall through when they are dry leading to wastage.
    It isn't easy getting the bottom clean as things get trapped by the lip in front.
    The power consumption is also higher than expected for the volume of food produced.  
    Everything is plastic where I was expecting something more durable.
    Perhaps someone can give me tips to get more value out of this product.
    Overall this product was somewhat of a disappointment.  From manufacture to use.
    Guest | 2021/01/16 07:00
    Was this review helpful? Yes No (1/0)
    A manager responded to this review
    Thank you for your review and feedback. I am sorry to hear that you are disappointed. Rotating the sheets is not necessary as the produce will dry evenly with more time. If the produce is still moist, then it needs to dry for longer. If your produce is falling through because it is very small, then the Excalibur paraflex sheets used on top of the mesh sheet will stop the small items from falling through. The casing is a very strong polycarbonate and is actually very durable. I hope that helps but if you are not happy, then please email us to arrange a return.
    Excalibur Dehydrator 9 Tray, 26hr timer , Black
    Good afternoon, the machine has arrived, a massive thank you, and I’m looking forward to buy more products from you.

    Chestro, Secunda
    Admin | 2020/09/17 15:06
    Was this review helpful? Yes No (0/0)
    Impressed
    Thank you Cheryl

    We took delivery of this order today.  I am impressed with your online shopping platform and with your service.

    Kind regards

    Wikus
    Guest | 2020/06/02 12:26
    Was this review helpful? Yes No (1/0)
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