Terms And Conditions

Description of Goods

Naturalwise cc is a business in the Natural health, wellness and greening industry that markets natural, healthy and environmentally friendly products.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within 1 -2 days and delivery confirmed via email.

Unpaid items

Any items that have not been fully paid for within 3 months of the invoice or repair will be sold to defray expenses and no further claims may be made on Naturalwise cc, after this date.

Warranty

Naturalwise cc does not make any claim on any product they sell further other than what the manufacturer states. There are no other warranties, expressed or implied, made on any item. Naturalwise cc does not sell or accept used merchandise; all mechanical problems fall under the manufacturers warranty.

Return and Refunds Policy

The provision of goods and services by Naturalwise cc is subject to availability. Products are held in stock in South Africa. In cases of unavailability, Naturalwise cc will refund the client in full within 1-2 working days.
Naturalwise cc offers a 7 day money back guarantee provided that the goods are returned undamaged and unused in their original undamaged packaging. A 10% handling fee is applied to cover courier costs etc. The return of the goods is at the clients own risk and expense. Note that items that are manufactured to order (such as the WS range of water distillers) or items ordered in especially on order (including the Excalibur commercial dehydrators and all Harvest Right Freeze dryers) are non returnable and non refundable.
If the product is found to be damaged or defective due to no fault of the customer, the item will be repaired or replaced. Any damaged or defective products must be reported to Naturalwise cc by the customer within 48 hours of receipt of the goods. We will collect and re-deliver the repaired or replacement item at our cost.
All warranties are between the customer and the manufacturer. Naturalwise cc does not imply any other warranty or guarantee on the products.

Customer Privacy Policy

Naturalwise cc will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made via Visa, Master Card, Mobicred and bitcoin or by bank transfer or direct deposit into the Naturalwise cc bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Naturalwise cc by Payfast who are the approved payment gateway for Naturalwise cc. All credit card transactions are 128 bit Secure Socket Layers – SSL – encrypted. The company registration documents and the sites registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.
Naturalwise cc does not have access to credit card details. Payfast continually reviews and enhances its security in line with technological changes.

Customer Details Separate from Card Details

Customer details will be stored by Naturalwise cc separately from card details which are entered by the client on Naturalwise cc secure site.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Naturalwise cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Naturalwise cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P O Box 262, Lonehill, 2062, South Africa.

Variation

Naturalwise cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Export Restriction

The offering on this website is available to South Africa and selected International clients only.

Naturalwise cc

Contact details

Telephone support: (27) 011 705 1607 o| Email: info@naturalwise.co.za